FAQ

1. Q: Where can I download the DAAV Intelligent SMS Anti-Spammer Beijing Olympic Edition?

A: There are two sub-versions: A-version and B-version. Except for how warning or/and information windows are prompted to the phone user, these two sub-versions funtion in the same way. Choose either sub-version to install as you wish. You may check the documentation file howitworks.* before making your choice. The download URL is "http://www.daav.cn/cms/tiki-list_file_gallery.php?galleryId=1". Attention: Getting the software, installing or using it implies that you have accepted the User License Agreement of this software.


2. Q: Why this Olympic Edition is offered for free?

A: On the one hand, to celebreate the Beijing 2008 Olympic Games; on the other hand, we have greatly benefit from the open software society and all sorts of freewares, thus we are glad to make a free version to repay the open software society and the mobile software society, although this software is a commercial one.

3. Q: I find that the file size of the installation package shown in the illustrated screenshot different from the size of my downloaded file, why?

A: We have several different version internally tested and used, the downloadable version is one among them. Despite the difference in file size, the installation procedure is similar.

4. What is the percentage figure right to the warning string "Spam Deteched!" after a spamming SMS is received?

A: It is the probability that the received message is spamming, which we called Spam Index of the message. In short, the higher the Spam Index of an SMS message is, the higher the probability of its being spamming is. Combining this figure and the message content preview in the bottom part of the prompted window, you can decide if you need to check the "Spam" mail box immediately for further processing.

5. Q: Why some SMS messages are not filtered that I consider as spamming?

A: First of all, this edition is derived by simplification from our Personalized SMS Anti-Spammer without integrating the personalization module. Thus, when computing whether an SMS message is spamming, the software uses a preset general setting without taking your personal preferences into consideration. Secondly, no software can arrives at a correct rate of 100%, just like the weather forecast computed by supercomputers has never been better than a probability value. At last, we very welcome you to send back your experiences with this software and any other feedback.

6. Q: Is the filtering strategy of the software strict or loose?

A: The standards of being strict or loose are quite different if you ask different people. While making computation based on solid theoretical foundation, our software tends to let through a message even when it appears spamming if it demonstrates some other "well-behaved" characteristic. The purpose is to lower the false decision rate so that a user won't miss really legitimate messages.

7. Q: Would you please say something more on the forementioned Personalized SMS Anti-Spammer?

A: That is the commercial software that we are continuously working on. To avoid confusion, we call it the Personalized Edition in contrast to the Olympic Edition offered for free. In brief, the Personalized Edition of our SMS Anti-Spammer software is capable of incrementally adjust the filter-related technical settings to a status fitting your personal interests and preferences the best.

8. Q: Is personalization important? What are the benefits of personalization?

A: The key point is: everyone has her/his own criteria of being spamming of an SMS message.

Let's make a simple example. Suppose you send a joke via sms to Alice and Bob. Alice does not like the joke while Bob does enjoy it. Alice may think it is a spamming SMS message while Bob may really like to have more jokes alike. A one-setting-for-all SMS spam filter could not make differentiated suggestion for Alice and Bob, and Personalized Anti-Spammer fits in this gap perfectly by adjusting its setting automatically according to Alice's and Bob's interests and preferences on their respective mobile phones.

Here is another commonly seen situation. If you sign up as a member of a whatever VIP cumstomer group of a chain store or a cinema, you will then periodically get promotion SMS messages with high possibility from those businesses. From the angle of the relationship between a business and its registered customers, such SMS messages are fully legitimate. However, if we look from the angle of message content, ladies normally would appreciate those messages as they get more shopping information; but gentlemen usually would become quite annoyed and full-heartedly wish those messages could be screened as well. All in all, the best solution is a filter residing on a phone that is capable of learning the very interests and preferences of the phone owner, and making decision accordingly on being spamming or not of incoming SMS messages.

This Olympic Edition has not been integrated the personalization module, thus the built-in setting for decision-making on spam is of the one-setting-for-all type. Thus, if its decision fits Alice's preferences, it may well disatisfy Bob. You have been warned.

9. Q: Can I download the Personalized Edition of DAAV Intelligent SMS Anti-Spammer too from your Website?

A: Please excuse that we do not yet provide this edition directly to individual phone users. We do not have a plan to do so, either.

10. Q: I have installed an SMS management software on my phone, will it conflict with this DAAV SMS Anti-Spammer Olympic Edition?

A: Confliction is possible. To be specific, it depends on the installation order of those SMS softwares (to be accurate, the order of invoking them by Windows Mobile) and how other SMS management software manages the SMS messages. An SMS management software could choose to pass on or delete an incoming SMS message. It is only when an SMS management software choose to pass on an SMS message after processing that other SMS softwares could co-exist with it without unexpected situation or strange outcome happening. But sometimes deletion of message is inevitable. For example, our filter will move an identified spamming SMS message to the special "SPAM" mail box, therefor the message won't passwd on to other SMS softwares. Thus, the best way to avoid such confliction is to install only one such SMS filter software.

11. Q: Can I manually move an SMS message in the "SPAM" mail box back into the "Inbox"?

A: Of course. The "SPAM" SMS mail box is no different from other SMS mail boxes except it is created specially to hold the messages that are identified to be spam by our Anti-Spammer software. To do such moving, you first open the "SPAM" mailbox, hightlight the message to be moved, and then click the "Move (M)..." entry in the menu.

12. Q: How can I send feedback to you?

A: DAAV's Website has a Tracker zone (http://www.daav.cn/cms/tiki-list_trackers.php) where you can submit bug report, wish list, etc. You can browse the information there anonymously, however, in order to submit any contents, you have to sign up to be a CMS user of the Website.


13. Q: I'd like to send you SMS messages I collected, how to do that?

A: In the Tracker zone described above, you may find a topic entitled "Volunteer SMS Submission" (http://www.daav.cn/cms/tiki-view_tracker.php?trackerId=3) which was set up specifically for this purpose.

Attention: Your submission is sent without any condition. We will use it in our R&D in any way that we like.

14. Q: Is there a forum for discussion on relative problems or information?

A: You can do that in the forum zone (http://www.daav.cn/cms/tiki-forums.php) of DAAV's Website. Similarly, only registered CMS users can post or reply.


15. Q: Will I get response from your company after submitting a problem or raising a question?

A: Due to the limitation of time and resources, we can't guarantee we will make such a response to individual users, or after how long if we plan to respond. Depending on the critical level of them, we will try to address the problems or answer the questions ASAP. Thanks for your comprehension.

16. Q: Is there a way for me to get updates about your products?

A: Of course. For the moment, you can already pay attention to what is published on our Website, and some of the information on the Website can be subscribed as RSS channels. In the future, we may set up mailing lists of product announcements. Only list administrators can send product announcements to those lists, and at a frequency of no more than once every several months.